Information Services

Section

Description of Information

Availability and conditions of use of facilities

• Opening hours of LRC, helpdesk, etc including maintenance times of systems
• Who is allowed to use facilities
• General rules and conditions of use
• Access to/use of archives, including how far back in time information exists and if so to what extent it is available

Mission statements and related documents

“This class should include information regarding the aims of the department in the context of its place in the organisation, a definition of the services provided and, where appropriate, service level agreements.” *

Policies with regard to data and information

• Security policies
• Data retention and archive policy
• Data protection statements/policies
• Policies on CCTV monitoring, RIPA etc

Procurement and disposal policies

• Policies relating to the procurement and disposal of equipment
• Collection management/preservation strategy

Scope of collections held

• Guides to collections
• Scope and availability of catalogues